AI customer support, trained on your content

AI Customer Support

ChatONN trains an AI agent on your own content, embeds it on your site in one line, and answers customers instantly — handing off to your team only when it should.

Runs on the models you already use

OpenAIGeminiClaudeGroqOllama
C
chatonn assistant
Trained on your knowledge base
Hi! I'm the ChatONN assistant for Acme Store. I can help with orders, refunds, and product questions.
Where's my order #28471?
It shipped yesterday and arrives Friday. Want the tracking emailed to you?
Ask anything about your store…

Features

Everything your support team actually needs.

From the AI that answers first to the tickets that reach a human — one platform, no duct tape.

See it live

Multi-LLM AI

6 AI providers with automatic fallback.

Smart Chat Widget

Beautiful embeddable widget with streaming.

RAG Knowledge Base

Upload PDFs, docs, or connect external databases.

Ticket System

Full support ticket workflow.

Live Agent Chat

Real-time WebSocket chat.

Enterprise Security

SSO, RBAC, audit logs, GDPR compliance.

Analytics & Insights

Track conversations, CSAT, token usage.

Multi-Tenant

Complete tenant isolation.

Live Chat

Real-time messaging and agent assignment.

NL-to-SQL

Connect your database and ask questions in plain English.

GDPR Compliant

Full data export and enterprise-grade security.

Lightning Fast

Streaming responses with SSE.

How it works

Live in minutes, not weeks.

Get started in under five minutes — no engineers, no migration, no consultants.

01

Connect your content

Point ChatONN at your docs, FAQs, or website. It builds the knowledge base for you.

02

Embed one line of code

Drop a single script tag on your site. The widget appears where you want it.

03

AI answers instantly

Customers get answers in under a second, straight from your content.

04

Escalate when it matters

Complex issues route to your team. Every conversation makes the AI better.

The widget

On your site in one line of code.

No redesign, no iframe gymnastics. Drop the script, set your widget ID, and the assistant appears where your customers already are.

<script src="https://widget.chatonn.com/widget.js"
  data-widget-id="YOUR_WIDGET_ID"
></script>
  • Streaming answers, straight from your knowledge base
  • Custom colors, branding, and position — no code
  • Works on WordPress, Shopify, React, and any other site
C
chatonn support
Answers from your docs
How do I upgrade my plan?
Billing → Plans. It's instant and prorated.
Type your question…

As it appears bottom-right on your site

Analytics

Know exactly how support is doing.

Every conversation, resolution, and wait time — in one clean dashboard.

12,847
Conversations
+12.5%
94.2%
Resolution rate
+3.1%
1.2s
Avg response
−18%
4.8/5
CSAT
+0.3

Illustrative numbers from the ChatONN dashboard

OpenAI
GPT-4o, GPT-4o-mini
Gemini
Gemini 2.0 Flash, Pro
Claude
Claude 3 Haiku, Sonnet
Groq
Llama 3, Mixtral
Ollama
Llama 3.2, Mistral (local)
Custom API
Any OpenAI-compatible endpoint

Automatic fallback — if one model is down or slow, ChatONN routes to the next. Bring your own keys or let ChatONN manage them.

Pricing

Flat pricing. No per-seat games.

Bring your own API keys for free, or let ChatONN manage AI at a flat rate. No per-resolution surprises, no hidden markups.

No per-seat fees · BYOK free tier · Auto cost-routing · Credits roll over · Cancel anytime

What teams say

Support teams, back at their desks.

ChatONN answers the repetitive stuff so people can do the work that needs a person.

We cut our support response time from 4 hours to 30 seconds.

SC
Sarah Chen
VP of Success, ScaleFlow

The multi-LLM architecture is brilliant.

MJ
Marcus Johnson
CTO, DataBridge

Setting up the knowledge base was incredibly easy.

PP
Priya Patel
Head of Support, NexGen SaaS

Finally, an AI support platform with enterprise-grade security.

DK
David Kim
CISO, SecurePath

FAQ

Questions, answered.

If it's not covered here, email us — a human reads every message.

Still stuck? Email us

Loading FAQs…

Get started

Put ChatONN in front of your customers this week.

Start free with your own API keys — no credit card, no sales call. Get a 7-day Pro trial whenever you're ready.

Or start free

No charge today · Cancel anytime · 7-day Pro trial