How to Migrate from Chatbase to Chatonn (Step-by-Step)

If you are outgrowing Chatbase's document limits or missing human handoff, switching to Chatonn is straightforward. Your knowledge base is portable, and most teams complete the migration in an afternoon. Here is exactly how to do it.

Step 1: Export your Chatbase knowledge base

Log into Chatbase and export your trained content - PDFs, help docs, FAQ pages, and website sources. Chatbase lets you download your uploaded sources, so you keep everything you trained on.

Step 2: Upload it to Chatonn's RAG index

Create a Chatonn workspace and upload the same documents. Chatonn's RAG knowledge base accepts PDFs, docs, FAQ pages, and website crawls, so anything you had in Chatbase re-indexes in minutes - no reformatting needed.

Step 3: Recreate your FAQs and settings

Re-add your FAQ entries and copy over your widget settings: colors, greeting, suggested questions, and bot identity. This is also a good moment to reorganize content you had scattered across Chatbase projects into one clean knowledge base.

Step 4: Replace the widget embed

Remove the Chatbase script from your site and paste Chatonn's embed code in the same place. If you are on Webflow, Wix, or Squarespace, our setup guides walk through each platform.

Step 5: Set up human handoff (the part Chatbase doesn't have)

Configure escalation triggers so complex questions reach your team with full context. This is the biggest upgrade: instead of dead-end bot conversations, your team answers from the same dashboard. See why teams switch on our Chatbase alternative page.

Step 6: Compare your bills

After a month, compare what you were paying Chatbase against Chatonn's flat plans. Most teams find the document-based charges disappear and AI costs drop with multi-LLM routing to cheap models like Groq.

The bottom line

Migration is a copy-and-paste job, not a project. Export from Chatbase, import to Chatonn, swap the script, and you are live - with handoff, analytics, and predictable pricing from day one.